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Staff ‘Complacency’ Set to Increase Cyber Risk

Despite the rise in cyber security and the training that staff receive in learning how to spot cyber attacks before they become a problem, businesses still run the risk of being the target of cyber-attacks. These attacks can sometimes have disastrous consequences and are generally caused by human error and worker complacency. In this article, we will look at the most common cyber attacks, their impact on companies and how you can protect your business from falling prey to online attacks.

If you have any concerns about Cyber Risk, contact The Yorkshire Broker. We’ve worked with businesses throughout Yorkshire, offering expert, unbiased advice and support. Get in touch by calling 01924 929070.

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Types of human error

Humans make mistakes, it’s a part of what makes us, us. When looking at human errors, they can be broadly categorised into two types. Skill-based and decision-based errors. The difference between these errors comes down to whether the individual had the knowledge to perform an action in the right way.

Humans make mistakes, it’s a part of what makes us, us. When looking at human errors, they can be broadly categorised into two types. Skill-based and decision-based errors. The difference between these errors comes down to whether the individual had the knowledge to perform an action in the right way.

Skill-based error

 

A skill-based error can be categorised as an error that the person makes because of lapses in judgement, whether that be due to tiredness, distraction, or negligence. The individual knows what they are meant to be doing, but fails to do so.

Decision-based error

 

This is where the individual makes the wrong decision. This could be due to a  number of factors, but the most likely is inadequate training and therefore an inadequate level of knowledge. This can lead to the individual not even knowing they are making a poor decision. Decision-based errors can also be due to inaction, where the user fails to perform an action, leading to a cyber breach.

Consequences of cyber attacks

 

There can be huge consequences for cyber breaches, even if they are accidental. In 2015, an NHS trust was fined £180,000 after a sexual health clinic leaked the details of nearly 800 patients who had attended sexual health clinics. The breach happened when an employee accidentally added the patients to a newsletter instead of blind copying them in, allowing their details to be made available to everyone. 

In 2020, leading law firm Tuckers were hit by a ransomware attack after failing to increase their cyber security protocols having failed the government back Cyber Essentials standard. The attack encrypted 972,191 individual files and led to the firm being fined £98,000. 

Far worse than either of the above, whilst only affecting 15 people, was Crown Prosecution Service (CPS) breach. It was fined £325,000 after it lost unencrypted dvds of recordings from interviews with child sex abuse victims The dvds where being sent between two offices via tracked delivery, but they were left at reception and subsequently went missing. They have never been found.

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